A friend went on vacation a few days ago, and when she returned she indignantly told me about the various problems she had with Ryanair. He wanted to find information on how to report this airline, so I thought it was a good idea to share it in Hard Hobbit To Break, which surely with the many incidents and problems that Ryanair has, any of you might one day need to file a report.
Excessive charge for removing the boarding pass, delays, luggage loss, forced landings due to lack of fuel ... an endless number of problems that in the last months appear every two by three, which makes many users want to file their complaints and claims. Ryanair is the least reliable low-cost company, and it is increasingly losing more passengers, although it is also true that there are many people who prefer to travel very cheap even if it is with much less security.
How to file a complaint
On the company's website they give you all the necessary information for each claim, since not all of them must be done with the same procedure or sent to the same site. It is also important to note that not everything that happens can have right to claim, and on the web they are all specified. If the claim is because you have lost your luggage or any other that has to do with European regulations, you will leave it on the website. Save all purchase receipts, boarding passes and any other travel documents, once the claim is accepted online they will ask you.
If the complaint or claim you want to make is not related to European regulations, you must send it by fax or by post. The most recommended is write in English since they will answer you before, although do not expect an answer in a short time since it is not that they rush to answer these things. The fax for sending is +353 1 8121676, and the address is:
Customer Service Department
PO Box 11451, Swords
Co Dublin, Ireland
If, despite having contacted Ryanair on several occasions, you have not received an answer or simply "pass by you", it is best to contact the consumer associations so they can manage your complaint and make you hear more easily. Contact FACUA or the OCU.
[FLIGHT REPORT]- HOW BAD IS RYANAIR, REALLY? LONDON STANSTEAD TO PESCARA! (January 2021)