How to cancel an Avianca flight

Avianca, acronym for Aerovías del Continente Americano, is the Colombian flag airline. What's more, it was the first founded in America and the second in the world, after KLM. Of course, as the latter ceased operations during World War II, Avianca is considered the most common airline long-lived of the world in operations.

If you have bought a ticket to fly with the South American company and, for any reason, you cannot travel, you should know that the refund will depend on the rate you have chosen. Of course, it is important to note that most restricted rates do not allow refunds, returns or exchanges. And in cases that are allowed, they usually have a penalty associated with them. We tell you more about how cancel an Avianca flight ahead.

To and from the United States

If you want to cancel a ticket to or from the United States and receive a full refund of what was paid, you must comply with the following terms: request cancellation within 24 hours of purchase, and have made the reservation 7 days (or more) before the flight departure date.


From Colombia

If you have bought a plane ticket in any Avianca sales channel (sales office, call center or and / or your Transport Contract originates in Colombia, you can cancel the flight up to 24 hours before the start of it. In this case, the airline can retain up to 10% of the fare value. However, if it is a fee promotional, you will not be able to enjoy this benefit. If they have to return the money, they must do so within a maximum period of 30 days from the communication of the withdrawal.


On the other hand, you should know that when buying a ticket through the call center in Colombia or at, you can withdraw within 48 hours of purchase. Of course, between the time of the request and the initial date of the trip there must be a period of 8 days on flights national and 15 days on international flights.

Is the ticket refundable?

As they explain from the Colombian airline, to know if a plane ticket from your company is refundable, the first thing you should have is to verify in the purchase confirmation the type of Fare Option purchased. Normally, a charge is generated additional for the procedure, which is discounted from the amount to be refunded. On the other hand, it is important to keep in mind that some taxes, fees and contributions that are not refundable by regulation cannot be refunded.


Non-refundable tickets

On the other hand, you should know that if you have a non-refundable ticket and you cannot make your trip, you can also request a refund of the taxes corresponding to the routes not used on the ticket. And if it allows a change of date, you can reschedule the trip without losing the total value, although charges will be made for the applicable change charges.

To process your refund, you can visit any of the Offices Avianca sales or fill out the application form.

Types of restrictions

It is important to note that Avianca's refund process complies with the rules of each country and it is done in accordance with the General Privacy Policy. In addition, you should know that for each Rate Option there are different types of restrictions: rates that allow reimbursement without penalty, rates that allow refunds applying a penalty, rates that allow changes and cancellations without penalties, rates that allow changes and cancellations applying a penalty and fees they do not allow refund.

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