As you probably already know if you have flown on more than one occasion and have had problems with a flight, carry out a cancellation It is usually not easy at all, regardless of the airline you purchased the ticket from. In fact, sometimes even insurance does not guarantee your money back, since it is usually returned only when there are a series of conditions such as sick leave.
Vueling It says nothing about how to cancel a flight on its website. Not clearly, since you have to go to the section on «Frequent questions»(Located in the footer) and write« flight cancellation »to know how to proceed.
Cancellation due to Vueling
They will only compensate you financially if the flight has been canceled by causes attributable to Vueling, in which case you are reimbursed «x» euros depending on the flight distance:
- Flights of less than 1,500 km: 250 euros
- Flights between 1,500 and 3,500 km: 400 euros
- Flights of more than 3,500 km: 600 euros
In case of cancellation you can always choose a alternative transport with conditions comparable to those of flying or requesting reimbursement within 7 calendar days of the journey or routes not enjoyed. You can also request a flight back to the first departure point.
Cancellation requested by the client
What if you want to cancel the tickets? With the Basic and Optima rates You will not have the right to cancel, although you can change the owner, the date and the time by paying a surcharge. With the Excellence rate Yes, you can cancel your tickets as long as it is more than two hours before the flight departs. They return the amount of the reservation without including the charge you pay to select PayPal or card as the payment method.
Finally, comment that you can claim or request compensation through the section «Contact»From the Vueling website.
Vueling Flight Review - Is Excellence Fare Worth It? (December 2020)
- airlines, Vueling