When hiring a flight it is important to ensure the cancelation conditionsSince it is likely that we will finally not be able to get on the plane for various reasons. Last minute changes are more common than we think and that is why I recommend that you be very clear about everything you can do to request a modification of dates or a cancellation with the possibility of recovering the money paid.
LufthansaLike any other airline, it foresees these scenarios and offers you various solutions so that you don't feel lost.
Online refund service
Recovering the euros invested in the ticket is quite easy thanks to a online service which you can comfortably access through the section My Reservations from the Lufthansa website. Of course, you must do it at least 24 hours before the flight departure time, since otherwise they will not return your money.
The first thing to do is access the reservation by entering the last name and the reservation code. Then, a cancel button next to reservations that can still be canceled. By clicking and confirming this action on the page that takes you below, your reservation will have been canceled. They will send you a confirmation email and refund your money.
If no cancellation button appears when accessing the reservation, that may be due to three different situations:
- It is a Miles & More reservation that is not processed through the Lufthansa website.
- The ticket has already been issued.
- The date of the next flight segment and the refund request are different.
How long does it take to refund the money?
From what they tell us on the Lufthansa website, 75% of the refunds are processed within a period of between 2 and 3 days (They do not specify if they are working days). Refunds that take the longest are those of an amount that cannot be calculated automatically or those that are processed through a travel agency. In the latter case, you should contact the office that has provided you with the ticket to manage it as soon as possible.
The refund is made by sending the money to the same account used to purchase the ticket. If you have bought cash, they return it to the bank account that you provide.
Changes in flight booking
If instead of canceling your flight you want to modify it, you can easily do so by accessing your reservation with your last name and the reservation code. You have to select the flight and click on «Yes, change the reservation of this flight«. Of course, you should know that in the conditions of the fare a change in the flight must be allowed.
If change is allowed, you can comfortably choose new dates by opting for a more expensive or cheaper option. If it is more expensive, you pay the difference, and if it is cheaper, you will be reimbursed within 10 days. You can also change your round trip flight to fly on a upper class.
The last step is confirmation. Of the seating You will not have news, but you should know that their reservation is carried out automatically and they always guarantee you the same value.
Lufthansa to cancel 1,300 flights in Germany | Indus News (March 2021)
- airlines, Lufthansa