According to a survey, the Paris Charles de Gaulle, the second busiest airport in Europe, is the most unpleasant in the region, while Copenhagen Airport is listed as the most pleasant. A survey published by the travel website Skyscanner shows that the Paris CDG, which hosts more than 60 million passengers a year, is the airport less appreciated by most travelers.
The score obtained by the airport was 4.86 points out of ten. The study classifies airports according to the friendliness of its staff. The experience of using this airport is described by travelers as something similar to the treatment given to cattle being driven to the market. Complaints are very varied: endless queues, poor treatment by security personnel, very sudden responses, etc. Airport Copenhagen, with a total of 22.7 million passengers in 2011, received a score of 7.08 out of ten, making it the most pleasant airport in all of Europe.
Copenhagen is followed by Amsterdam Airport Schiphol (6.92), which served around 49 million passengers in 2011. At all airports, the security staff at the gates, as well as those in the restaurants and shops are considered the most pleasant, while the staff at record appears below all of them. Skyscanner surveyed 500 passengers who have traveled in the past 12 months, asking them to rate European airports according to the friendliness of their staff. The best unpleasant from Europe are:
1. Paris CDG 4.86
2. Moscow 5.03
3. Istanbul 5.91
4. London-Heathrow 5.94
5. Madrid 6.01
The best nice from Europe are:
1. Copenhagen 7.08
2. Amsterdam 6.92
3. Stockholm 6.68
4. Barcelona, 6.46
5. Frankfurt 6.21
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