The luxurious hotel chain Intercontinental will make a few iPads available to your concierge staff next week. InterContinental Hotels and Resorts owns 166 high-end properties worldwide, but will only launch this project in 4 of its immense hotels. A spokesperson for the brand confirmed that if the trial period goes as planned, they will put the device in all Hotels.
The tablet will help hotel staff to improve customer service client. They will be able to provide high-resolution satellite maps, close-up views of different streets, and short videos of attractions for customers. The four Hotels that will be able to inform their clients in this way are: InterContinental Barclay in New York, InterContinental Buckhead Atlanta, InterContinental London Park Lane and InterContinental Hong Kong.
The chain is convinced that the iPad It is perfect for common concierge tasks such as providing instructions, giving restaurant recommendations, and making reservations. As confirmed by the spokesperson, the company wants these devices not to replace the human touch that comes from the janitorial teams, but to improve the positions of job.
Although the InterContinental chain is the first chain to incorporate such a well-known device into its work plan, other well-known hotels are beginning to equip their facilities with more modern equipment that makes it easier for guests to stay. Travellers. Some hotels are starting to place special computers at the reception entrance that allow customers to do their owncheck-in”Without the need to wait to be attended.
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