Surely you've ever heard of Life is Beautiful packs, a company that is dedicated to the commercialization of experiences such as a stay in a hotel, a dinner in a restaurant or a journey on horseback. In fact, it is very likely that you or someone around you have enjoyed these packs in first person.
It is the option for those who prefer to give away experiences rather than something material, which seems fantastic to me. I would never exchange two nights of hotel in an unknown city for a pair of branded shoes, although obviously there will be someone who prefers otherwise.
The fact is that not everything is as beautiful as it seems. When you buy or they give you one of those packs your odyssey begins, especially if it is about stays. Why? Because all the hotels put you hit when booking and the service Customer Support Life is Beautiful leaves a lot to be desired.
Bad experiences
Let there be hundreds of outraged customers it's not by chance. It is enough to search in forums or inquire on the Facebook page of La Vida es Bella to realize that something is wrong. More than a few decide to leave negative comments about their experience when booking. I quote some of those that I have been able to read:
- «The perfect gift to ruin someone's vacation… No one here solves anything for me. All the planning to celebrate my husband's birthday to hell! I hope someone will contact me ... »
- «Nothing, they lie in everything is to throw money».
- «Are any of your advertisers redeeming the pack? Because I only find obstacles to be able to exchange mine ».
- «They gave me the‘ three days with flavor ’I have followed the steps for the reservation, but when I get to the confirmation code, it tells me to put the three numbers there when scratching the gray part. Well, in the gray part there are five numbers, put it the way you want it tells you (insert the valid confirmation code) ... what code. I have sent them two emails one on 09/25/2016 and the other one days later through the website and as of today without any response ».
His Facebook page, by the way, is quite abandoned. The same goes for your blog, so I'm afraid that things should not work too well. That of receiving so many complaints and not solving them invites you to live in the dark. You can't update your wall so happily when you know you're going to be riddled with negative comments. Not if you are not able to give convincing answers and keep your word.
Sorry, we do not have availability for those dates
With this happens the same thing that usually happens with Groupalia, LetsBonus and company. Since you go to the sites paying less than what they usually charge for the service they are going to provide, you find many problems to book. If you call a hotel and book without saying that you are going with a pack of La Vida es Bella they will put a red carpet for you when choosing the day you prefer, but when you say you come with the pack in question, things will change so much that you will believe be talking to another receptionist.
I don't know if they are in league or not, but what is clear is that hotels don't do their part. If they are not in league, Life is Beautiful should take action on the matter so that a correct service is offered. In fact, that this happens only serves to hear a multitude of negative comments towards a business model that seemed to be the bomb when it saw the light, but that over the years goes off due to the obstacles that one has. Find from when you open the pack and choose the destination until you enjoy it (if you can enjoy it).
Problems when booking online
It's funny because in some hotels they tell you that you should make the reservation through Internet, accessing the web page that Life is Beautiful created for that management. It is uncomfortable, but it is not an insurmountable problem, unless the same thing happens to you as to other users who have not been able to complete the online reservation.
They ask you for a series of data that you must enter. Everything is correct until you get to a section where they ask you three digits They are in the gray part of the pack where the activation code is. You scratch it to see the number and you are surprised to see that there are not three digits, but five. Obviously, entering the five digits gives you an error, the same thing that happens if you try to enter the first three, the last three or the middle three (despair leads you to try everything).
Anyone there?
When that happens to you, the anger you get is considerable, but you stay calm because you know that you can contact the Customer Service. Error! That customer service, which you can call using a 902 or a free phone number (913605545), is a robot that tells you just what you have been doing to try to complete the reservation. Then he gives you several options to talk to the staff at La Vida es Bella, and that's when you feel like preparing a complaint. Call at the time you call, their lines are always busy. Also, far from leaving you with the typical catchy music on hold, they hang you up and leave you with a silly face that's too much. I guess they do it because no one is answering those calls, so they don't want to have you hooked up on the phone for three hours at all. A detail on his part.
Anyway, I encourage you to tell your experience (the one in the pack, not the reserve one) and to tell us if you have managed to solve a problem like the one I have just described. Now that Christmas is coming and more than one will give a pack of Life is Beautiful to their loved ones, it will be good to know how to act.
Upgrade: There seems to be a solution for the three-digit thing. If in the first step, in which it asks for the activation code, you write the activation code plus the reservation code all together (example: 810123123BE1234567), they do not ask for the three digits at the end and you can make the reservation without any problem. I do not understand why they do not explain it on the reservation website.
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