The tranquility has returned to Vueling and it does not seem that we are going to experience new episodes like those that have been experienced at El Prat Airport in recent days. Fortunately, the rights of consumers are safe thanks to the laws, and for that there are also lawyers, who are in charge of ensuring that the claims come to fruition.
If you are one of those affected by the Vueling chaos this article will come in handy. If you are not, take note because this is something that can happen to anyone who Travel by plane.
We must not stand idly by
By sloth and by ignoranceMany times we do not take the measures that we should to claim our rights. It is the only way to record our discontent, the only thing that is in our hands when it comes to pressuring the company to solve the problem as soon as possible and reward us for the damages caused.
Always in writing
You have to be constant and carry a tracing of the claim to succeed. There are passengers who can get to recover the money spent on the tickets and claim other expenses generated by the fact that the flight did not depart on schedule. Of course, you always have to claim in writing, since the calls are not recorded and the words are carried by the air, just like when you claim in front of the window, in customer service.
The written complaint should receive a response in a within 15 days. If not, we must insist again, and once again in writing. Obviously contacting a law firm may be the solution, as they know how to act and deal with the claim from start to finish. The problem? They collect their fees, and these may exceed the amount of money received as compensation. It is a matter of throwing numbers and thinking about the satisfaction that winning a battle in the courts (or before reaching them) can bring us.
Returns in 7 days
The refund of the ticket amount should take place within 7 days if the flight has been canceled. In addition, you also have the right to take a return flight at no cost from the point where the cancellation occurred. On the other hand, they are obliged to take you to your destination using the fastest alternative means of transport that exists. The solution usually involves relocation on another flight.
The costs of living, accommodation and calls are borne by the airline that has failed to comply with its customers. Of course, you have to save all tickets that justify those expenses, because otherwise it won't do any good.
When you are not obligated to indemnify us
The canceled flights they are not entitled to compensation when they occur for exceptional reasons, which is too ambiguous. Nor when it is reported in advance, considering three different scenarios:
- A minimum of two weeks in advance.
- Between one week and two weeks if an alternative means of transport is offered to arrive no later than 4 hours behind the original flight.
- Less than 7 days if an alternative means of transport is offered to arrive no more than two hours late.
Otherwise, the amount to be compensated varies depending on the distance between the point of origin and the destination:
- Up to 1,500 kilometers: 250 euros
- Between 1,500 and 3,500 kilometers: 400 euros
- Intra-community flights of more than 1,500 kilometers: 400 euros
- Flights of more than 3,500 kilometers: 600 euros
Obviously, to these amounts we can add those of others claims for costs such as phone calls, travel, maintenance ...
Where to claim
If the company does not fulfill its obligations after leaving you stranded, you can claim by contacting the State Aviation Safety Agency (AESA). For claims of less than 2,000 euros neither a lawyer nor a solicitor is necessary.
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